Frequently asked questions

A Google TV device is required. That's either a TV with Google TV built in (most TCL, Hisense, Sony, and Walmart onn. TVs) or a plug-in Google TV streamer on any HDMI TV — see the [Google Store](/go/google-tv) or [Amazon](/go/google-tv-amazon). Install the TVMenus app on it, and manage everything from any web browser.

Any TV with Google TV built in (most TCL, Hisense, Sony, Walmart onn.). If your TV doesn't have Google TV, add a plug-in Google TV streamer ([Google Store](/go/google-tv) · [Amazon](/go/google-tv-amazon)) to any HDMI port — the easiest way to run TVMenus on the TV you already own.

Open the menu in the dashboard, click "Hide for…" on the item, and pick a duration (1h / 4h / End of day / Tomorrow AM / Indefinitely). The selected screens update within a few seconds.

Install the TVMenus app on the TV. It shows an 8-character code. Enter that code in the dashboard at /welcome (first-time setup) or /devices (later).

No hard cap. You're billed $9 per screen per month ($7/screen once you run 5 or more, every feature included). Unpair a TV anytime to stop billing on it.

A TV that's paired and pulling a manifest. Unpaired or disabled screens don't count for the month.

Yes. The Free plan runs one screen forever at $0 — images only, with a small TVMenus watermark on screen. Every menu-editing feature is included. New accounts also start with a 14-day free trial of the full product.

Sign up at /signup. No credit card. You get full access for 14 days. At Day 14 the trial ends — upgrade to keep every screen live, or continue on the Free plan (one screen, images only).

Cancel from the dashboard billing page anytime. The current billing period stays active, renewals stop. To pause for off-season, unpair the TVs — they're not billed while unpaired.

No — the 14-day free trial is the try-before-you-buy window, and you can cancel anytime. When you cancel, your paid access runs through the end of the billing period you've already paid for, then the account moves to the Free plan (one screen, images only). Nothing gets deleted.

Go to /forgot-password and enter your email. We'll send a reset link that expires after one hour. You can also sign in via magic-link from the login page — no password needed.

Yes. Click "Template" in the menu editor and pick a new one. Your items carry over; only the visual layout changes.

Not in the product. Real-time menu item management is built in (86 an item from any browser, scheduled slides, multi-screen sync) so most owners don't need POS sync to keep prices and availability fresh. If it's a blocker for you, [let us know](/contact).

Yes. Menus and devices are tenant-scoped — only users in your Company can see them. We don't sell data and don't share it with third parties beyond the infrastructure providers needed to run the product (database, email, hosting). See /privacy for details.

Check /reliability for the device's status. If red, the TV isn't reaching our servers — usually network or sleep. Wake the TV, wait 30 seconds, then force-quit and reopen the app if needed. If that doesn't work, [contact us](/contact) with the device ID.

Pair each TV separately. Group them by Area inside your Site (bar vs dining room, drive-thru vs counter). Each Area can show a different menu, and you can change all of them from one dashboard.